Overview

We at ChargeVita strive for customer satisfaction. However, due to the nature of our products, we have established specific guidelines for returns and refunds.

No Return Policy on Opened Products

•   Once the product is delivered and the seal is opened, it is non-returnable.
•   This is due to health and safety concerns associated with consumable products like our effervescent tablets and gummies.

Returns on Sealed Products

•   If you change your mind, you may return the product only if it is unopened and sealed.
•   Return requests must be made within 24-36 hours of delivery.
•   The product must be in its original condition and packaging.

Wrong Product Delivered

•   If you receive an incorrect product, we will accept the return.
•   A video proof is required to initiate the return process.
•   Our team will verify the video and the issue, which will take 3-5 working days.
•   Once the return is approved, the refund will be processed within 3-5 working days.

Refund Process

•   Upon approval, the refund will be issued to your original payment method.
•   Return shipping charges will be deducted if the customer is found at fault.
•   The refund will be completed within 3-5 working days after approval.

If you have any questions regarding returns or refunds, feel free to contact our customer support team.

Need help?

Contact us at feelfree@chargevita.in for questions related to refunds and returns.